body {
  margin: 0;
  font-family: 'Segoe UI', sans-serif;
  background: #f0f0f0;
}

.chat-container {
  width: 100%;
  max-width: 400px;
  height: 100vh;
  margin: 0 auto;
  background: #fff;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  box-shadow: 0 0 30px rgba(0, 0, 0, 0.2);
  position: relative;
}

.chat-header {
  padding: 16px;
  background-color: #d32f2f;
  color: #fff;
  font-size: 18px;
  font-weight: bold;
  text-align: center;
  border-bottom: 1px solid #ccc;
}

.chat-window {
  flex-grow: 1;
  overflow-y: auto;
  padding: 15px;
  background: #f5f5f5;
}

.message {
  background: #dcf8c6;
  color: #000;
  padding: 10px 14px;
  margin-bottom: 12px;
  border-radius: 12px;
  max-width: 80%;
  font-size: 14px;
  line-height: 1.4em;
  word-wrap: break-word;
}

.message.bot {
  background: #fff;
  border: 1px solid #ccc;
  align-self: flex-start;
}

.message.user {
  background: #dcf8c6;
  align-self: flex-end;
}

.input-area {
  display: flex;
  padding: 10px;
  border-top: 1px solid #ccc;
  background: #fff;
}

textarea#chatInput {
  flex: 1;
  resize: none;
  border: 1px solid #ccc;
  border-radius: 6px;
  padding: 8px;
  font-size: 14px;
}

button#sendButton {
  background-color: #d32f2f;
  color: white;
  border: none;
  padding: 0 16px;
  margin-left: 10px;
  border-radius: 6px;
  cursor: pointer;
  font-size: 14px;
}

button#sendButton:hover {
  background-color: #b71c1c;
}

.quick-replies {
  margin-top: 10px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.quick-reply-btn {
  background-color: #f1f0f0;
  color: #333;
  border: none;
  border-radius: 6px;
  padding: 10px;
  font-size: 14px;
  cursor: pointer;
  text-align: left;
  transition: background 0.3s;
}

.quick-reply-btn:hover {
  background-color: #e0e0e0;
}


.button-options {
  margin-top: 12px;
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.option-button {
  background-color: #007bff;
  color: #fff;
  border: none;
  border-radius: 20px;
  padding: 8px 16px;
  cursor: pointer;
  font-size: 14px;
  transition: background-color 0.3s ease;
}

.option-button:hover {
  background-color: #0056b3;
}